Terms of service

AccessPadi is provided to an estate. Residents, gate staff and administrators use it through their estate's account. If your estate stops using AccessPadi, your access ends with it.

• Accounts are created either by an estate administrator or through a single-use invitation sent to your email address.
• You are responsible for keeping your password to yourself.
• Tell your estate administrator immediately if you think someone else has access to your account.
• An estate administrator can suspend or remove an account belonging to their estate at any time.

Codes are a convenience for the gate, not a security guarantee. An estate remains responsible for its own physical security and for the conduct of its gate staff.

• Only create a code for a visitor you actually expect.
• Do not share a code publicly or pass it to someone it was not created for.
• Your estate can cancel any code, and can replace the estate-wide codes at any time.

• Every estate gets 10 resident accounts free for its first 3 months. After that it pays for every resident account it has. Gate staff and administrator accounts are always free, and every feature is included for every estate.
• Beyond the free allowance, an estate pays monthly for the number of resident accounts it signs up for. The charge is based on that number, not on how many of those accounts are occupied. Prices are shown on our pricing page and are in naira.
• Adding accounts part way through a month is charged only for the days remaining in that month.
• An estate can reduce the number of accounts it pays for, or stop paying for them entirely, at any time. The change takes effect at the next payment date; we do not refund a month already paid for.
• Payment is taken through Paystack, or by an offline method we agree with you and record manually.
• A payment that is not made enters a 7 day grace period. After it ends, the estate becomes read-only: it can still open every record it has, but cannot add residents or create anything new until it pays.
• We do not delete an estate’s data, and we do not remove any resident, because a payment was missed or because the introductory period ended.
• We may withdraw the introductory free accounts early where they are being abused — for example an estate registering more than once to claim the allowance twice. We tell the estate when we do.

Levies and dues collected through AccessPadi are between an estate and its residents. We provide the tools to record and collect them. We are not a party to that arrangement, we do not decide what an estate charges, and we do not adjudicate disputes about it.

• Do not use the service to harass anyone, or to gain access to a property you are not entitled to enter.
• Do not attempt to reach another estate’s data, or to interfere with the service.
• Do not upload email addresses to invite people who have not agreed to be contacted about the estate.

We may suspend an account or an estate that breaks these rules.

We work to keep AccessPadi available, but we do not promise uninterrupted service. Maintenance, network problems and provider outages happen. Your estate should keep a way of admitting visitors that does not depend on us.

To the extent the law allows, AccessPadi is provided as it is. We are not liable for losses arising from who your gate did or did not admit, from an estate's own decisions, or from a period when the service was unavailable.

Nothing here limits liability that cannot legally be limited.

An estate can stop paying for accounts at any time and keeps them until the end of the month it has paid for, after which it returns to the free allowance. We may end an account that breaks these terms.

We may update these terms. Material changes will be notified to estate administrators by email, and the date at the top of this page will change.

Questions about these terms: hello@accesspadi.com

Before publishing: add your registered company name and address, and the state whose law governs these terms. This page reflects how the software behaves, but it has not been reviewed by a lawyer.